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To correlate your Azure DevOps work item tickets with another ITSM app, you will need to create a Correlation ID  field in the table whose data you are sharing out. This Correlation ID field will be populated with the corresponding ticket's sys_id or other form of unique identifier.


Procedure

To create user defined fields in the table whose data you want to share out of Azure DevOps, follow these steps:


Access settings

In Azure DevOps, click the Organization settings in the bottom-left corner.



Select Process

Under the Boards section, click Process. Then, select the process whose data you want to share out. 



Select work item

Select Task as the work item type.


Create new field

Click New field. Then, set the Name field as Correlation_id and select Text (single line) in the Type field. Click Add Field when done. 



Next steps

Create a webhook in Azure DevOps



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