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Scheduled sync up is a ServiceNow dynamic share option that sets up a recurring “catch up” job that incrementally bulk shares out a previous interval of updated/created records. You can enable this option to capture dynamic record updates and creates that may have been missed due to business rules being bypassed programmatically (e.g., via setWorkflow('false');) or automation that does not trigger business rules.
A scheduled sync up can be run with or without trigger conditions set up on your dynamic share. If your dynamic share has trigger conditions, records will be shared out in real time and on the scheduled interval you select. If your dynamic share does not have trigger conditions, records will be shared out on the scheduled interval only.
NOTE: Scheduled sync uses the sys_created_on and sys_updated_on column. This column should be indexed for best performance with scheduled sync up. For more information on how to create a table index, please check here.
First, you will need to follow the steps to get started with DataSync for ServiceNow and create a ServiceNow dynamic share.
To configure scheduled sync up for a ServiceNow dynamic share, follow these steps:
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