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Receipts are automatically generated in your Salesforce org for your SalesInsight integration. Receipts indicate the delivery status for records that have been shared from your ServiceNow instance to your Salesforce org, allowing you to quickly identify successfully synced records as well as any records that have not yet been synced. Receipt delivery statuses include:
Success Your records were synced successfully
Pending Your Salesforce org is still processing the records shared out from your ServiceNow instance
Error Your records were not synced successfully
NOTE: By default, Salesforce receipts will be generated for every 1,000 ServiceNow messages. To change this value, see change Salesforce receipt Batch Ack Size and Batch Error size.
Prerequisites
First, you will need to follow the steps to get started with your SalesInsight integration for ServiceNow incidents and Salesforce cases.
To view the receipts generated in your Salesforce org for data being shared out by ServiceNow, follow these steps:
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