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After creating a ServiceNow dynamic share for Freshdesk, you will need to create custom fields for the Incident to Common Incident ServiceNow table map under the Table Maps module. ServiceNow outbound table Maps handle how data being shared out of ServiceNow is processed. The custom table map fields to be added for your Freshdesk service integration will ensure that the data sent of your ServiceNow instance is mapped properly to Freshdesk ticket fields.
You will first need to create a ServiceNow dynamic share for Freshdesk.
To create custom fields for the Incident to Common Incident table map , follow these steps:
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Next steps