Using Step #6 as a guide, add 4 additional scripts as indicated below: Source Field | Script to add |
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impact | answer = current.impact; if (current.impact == '1') { answer = '3'; } else if (current.impact == '3') { answer = '1'; } | urgency | answer = current.urgency; if (current.urgency == '1') { answer = '3'; } else if (current.urgency == '3') { answer = '1'; } | priority | if (current.priority == '1') { answer = '4'; } else if (current.priority == '2') { answer = '3'; } else if (current.priority == '3') { answer = '2'; } else { answer = '1'; } | state | if (current.state == '2') { //Pending answer = '3'; } else if (current.state == '6') { //Resolved answer = '4'; } else if (current.state == '7') { //Closed answer = '5'; } else { answer = '2'; } |
NOTE: The field mappings for impact, urgency, priority, and state are suggestions. The values assigned to answer in the scripts above can be changed to create custom mappings for these fields. |