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ServiceNow script actions are server-side scripts triggered by events that can modify configuration items in your instance. The script action that you will need to add will create a ServiceNow outbound message for any incident records that have attachment data included, thus ensuring that any attachments you have created in ServiceNow are successfully shared out to Ivanti Service Manager.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Ivanti.
You will also need to create a ServiceNow subscribed queue and subscribe for Ivanti and edit ServiceNow outbound table map fields for Ivanti.
Lastly, you will need to add and edit ServiceNow transform map scripts for Ivanti.
To add a ServiceNow attachment.uploaded script action for Ivanti, follow these steps:
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