Prerequisites
First, you will first need to install 2 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium ServiceInsight
Follow the link to Get Started with DataSync for ServiceNow.
After the DataSync application is setup, you will need to create a ServiceNow shared queue.
Have the DataSync Agent running configured with the shared queue created above.
You will need Tableau Desktop installed.
Procedure
To setup ServiceInsight to your ServiceNow instance, follow these configurations: