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To ensure that the data being shared out of Autotask and into ServiceNow (inbound data) is being mapped correctly when arriving at your ServiceNow instance, you will next need to add and update some of the scripts in the PSP Common Incident to Incident transform map under the PSP Common Transform Maps module. ServiceNow transform maps handle the format of data being shared into a ServiceNow instance. Making changes to the transform map scripts will allow data to be properly shared out of Autotask Service Manager and then be mapped correctly to the relevant fields in ServiceNow.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Autotask.
You will also need to create a ServiceNow subscribed queue for Autotask and edit ServiceNow outbound table map fields for Autotask.
Procedure
To add and edit the PSP Common Incident to Incident transform map scripts for Autotask, follow these steps:
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Next steps
Add ServiceNow attachment.uploaded script action for Autotask