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The Perspectium DataSync Express requires, at a minimum, read access to the Attachment Document tableattachment tables (sys_attachment, sys_attachment_doc, sys_attachment_doc_v2, etc). Modifying the table access will allow attachments to be sent when sharing records.

Prerequisites

(warning) First, you will need to install the Perspectium DataSync Express application.

Procedure

To modify table access, follow these steps:

UI Steps


UI Step

Navigate to the Attachment Document record

In ServiceNow's left side navigation window, navigate to System Definitions > Tables. Filter the table by searching for the label Attachment Document and name sys_attachment and click the record.


UI Step

Add access to application scopes

Navigate to the Application Access tab. Please ensure this table is accessible from All application scopes. Then, click the Can read checkbox and Update the record.


UI Step

Repeat steps for sys_attachment_doc tables

Update the access for the sys_attachment_doc and if they exists, any other sys_attachment_doc tables like sys_attachment_doc_v2.