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Perspectium ServiceBond is an integration solution that helps to automate interactions between a service provider and its customers.
ServiceBond is composed of a ServiceNow native application that is deployed onto a ServiceNow instance of a service provider, along with components in the Perspectium Integration Mesh for message transformation and brokering, as well as a native application on your ITSM platform when available (or a mesh component, Meshlet) that interfaces with your platform.
ServiceBond can automate service requests and case management between service provider and customer systems, manage multiple customers in a single environment securely and at scale, and deliver repeatable customer on-boarding with predefined services. Other features include:
- Common Document Format mapping
- Bulk import or export of customer data e.g. CMDB, Knowledge base, Users
- Publishes once and subscribed by many
- Store and forward
- Same time update sequence guarantee
- Preconfigured zero footprint Meshlet or full featured native application (ServiceNow)
- Support for Flow Designer on ServiceNow for robust triggering
