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You can set up notifications in Zendesk to be notified of issues when the Zendesk meshlet has issues connecting to MBS or there are issues in ServiceNow. When errors occur, the Zendesk meshlet will create a new ticket to notify you of the error.
NOTE:
- By default, the Zendesk meshlet does not create tickets on errors. You will need to enable this option using the notifyZendeskError meshlet configuration.
- For errors in ServiceNow, you can set up records to be shared out using the table maps and transform map scripts. Contact Perspectium Support for more information.
Procedure
To enable notifications in Zendesk, follow these steps:
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