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In order for You can set up notifications in Zendesk to be notified of issues when the Zendesk meshlet has issues connecting to create attachments as well as query for attachments users add to Zendesk tickets, you will need the ability for end users to attach files to tickets is enabled..MBS or there are issues in ServiceNow. When errors occur, the Zendesk meshlet will create a new ticket to notify you of the error.
NOTE:
- By default, the Zendesk meshlet does not create tickets on errors. You will need to enable this option using the notifyZendeskError meshlet configuration.
- For errors in ServiceNow, you can set up records to be shared out using the table maps and transform map scripts. Contact Perspectium Support for more information
- ServiceBond for Zendesk supports attachments only up to approximately 7MB in both directions (i.e. when sending attachments from another ITSM app into Zendesk and when querying for attachments from Zendesk to send to the other ITSM app) due to limitations with how much data can be queried in both directions. Any attachments larger than this size will be skipped.
- Zendesk requires attachments be added as part of a comment to the ticket. By default, the attachment is added with a comment Attachment added to ticket but you can use your own comment for when attachments are added into Zendesk by setting the defaultAttachmentComment meshlet configuration.
Procedure
To enable attachments notifications in Zendesk, follow these steps:
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