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Here's what's new with the Perspectium products 




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Perspectium application for ServiceNow Helium Iodine release 

The Helium Iodine release of the Perspectium application for ServiceNow is available. See the release notes for what's new, enhanced or fixed for the Helium release!


DataSync Agent Helium Iodine release 

The Helium Iodine release for DataSync Agent is available. See the release notes for what's new, enhanced or fixed for the Helium release!


(warning) ServiceNow Slow Queries Flow Issue (warning)

If you are upgrading to Paris Patch 8 or Quebec Patch 3 and using Flow with Dynamic Shares, you may experience a slow queries issue affecting your instance's performance. This is due to a regression issue with UI actions that interact with the sys_flow_plan_context_binding table.

To resolve this issue, see ServiceNow Support's KB0960538 where a workaround is provided.


(warning) ServiceNow Quebec GlideEncrypter issue (warning)

In ServiceNow instances with Quebec, obfuscated fields values such as passwords are altered due to issues with GlideEncrypter. This issue will occur for all versions of the Perspectium application for ServiceNow.

ServiceNow has an open problem (PRB1480906) in their system for this issue. If your ServiceNow instance has this issue, contact ServiceNow Support to re-install the Key Management Framework (KMF) plugin after upgrading to Quebec.



UI Expand
titleVerify if your Quebec instance has a properly functioning GlideEncrypter


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UI Steps
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UI Step

Log in to your ServiceNow instance with admin privileges.


UI Step

In the Filter Navigator, type in Scripts - Background.


UI Step

Run the following script:

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var ge = new GlideEncrypter();
var plainText = "Some encryption key here";
var encrypted = ge.encrypt(plainText);
gs.print("Encrypting: " + plainText + ", and got: " + encrypted);
var decrypted = ge.decrypt(encrypted);
gs.print("Decrypting: " + encrypted + ", and got: " + decrypted);


If the result is successful, you will see the following:

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*** Script: Encrypting: Some encryption key here, and got: plzF5fF0yab+qzzglBWoW+co191O2CUx+3l9W2kqQdA=
*** Script: Decrypting: plzF5fF0yab+qzzglBWoW+co191O2CUx+3l9W2kqQdA=, and got: Some encryption key here


if the result is NOT successful, there will be an error displayed with a large stack trace in the ServiceNow System Logs.










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