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Version 

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Prerequisites 


(warning) First, you will first need to install 2 Perspectium update sets to your ServiceNow instance in the following order:

1. Perspectium Core update set

2. Perspectium ServiceInsight

Follow the link to Get Started with DataSync for ServiceNow

(warning) After the DataSync application is setup, you will need to create a ServiceNow shared queue

(warning) Have the DataSync Agent running configured with the shared queue created above. 


Procedure 

To setup ServiceInsight to your ServiceNow instance, follow these procedures:



UI Tab
titlebeta


UI Steps


UI Step

Access Setup

In your ServiceNow instance, go to Perspectium > ServiceInsight > Setup. Then, click Start Setup


UI Step

Select Setup Type 

To select the setup type, click the Select a Setup Type dropdown and choose Use Existing Shared Queue


UI Step

Select queue

In the Select a Queue dropdown, select the queue you want to use for sharing ServiceNow recordsthat your Agent is currently configured to read records from


UI Step

Select dashboard

Under the Dashboard section, you can select which dashboard you want to use for displaying your data. To read more about what each dashboard represent, go to ServiceInsightgo here

To select one or more dashboards, click the dashboard in the Available section of the slushbucket. Then, click the right arrow to transfer the dashboard to the Selected section. 


UI Step

Configure share options

Under the Share Options section, do the following:

UI Steps
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UI Step

Click the Frequency dropdown. Choose how many times you want to share your data to the often data should be shared from your ServiceNow instance for your selected dashboards, i.e. Hourly, Every 6 HoursEvery 12 Hours, Daily, On Demand


UI Step

Click the Database Type dropdown and choose which database you want to use for sharingyour Agent is configured to save records to



UI Step

Create Shares 

Click Create Shares to finish your ServiceInsight setup.


UI Step

Getting

Started Overview 

Started 

After clicking Create Shares, you will be directed to the Getting Started page. Click Continue to access the Group Share created from the setup. 

Additionally, you can download Tableau workbooks in the links given under Getting Started.






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