When you visit the Dashboard for your family of instances and agents, you will be presented with the login screen:
You will receive your user credentials upon set up. For additional users please contactsupport.
Once logged in, the current user is displayed at the bottom of the page. You can logout from the account by clicking the Logout next to the username.
Dashboard Configuration
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Accessing the menu
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The menu option on the far right allows you to navigate to the different dashboard pages. To change to a different page, click on the menu button to open up the list of pages:
Then select from the following options:
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Menu options
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The following are the available options under the Menu:
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Replicator Share
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With Replicator Share, you can monitor records, record types and bytes of data shared out from DataSync Agent.
InRecord Types, errors are split by type (i.e. ticket.error, incident.error) as shown below.
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Replicator Subscribe
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With Replicator Subscribe, you can monitor records, record types and bytes of data subscribed to.
InRecord Types, errors are split by type (i.e. ticket.error, incident.error) as shown below.
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Report
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TheReplicatorsection on theReportpage provides you aDownload option that allows you to download a CSV file that contains a daily breakdown of how many records your instances and agents are sharing and subscribing.
An example of the content in the CSV files is as follows:
Click onSelect Date Range to specify a range of dates to download records. Click onDownload Allto download all record counts.
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Layout
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There are three different window layouts to choose from. Shown below are examples of the different types of layouts.
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1x1 Grid Image Modified
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Settings
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This option will take you to the settings page where you can adjust the following settings:
Change Password
Change UI Color Theme
The option to change the Dashboard's user interface color theme. Current options available areSystemandDark.
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Full screen mode
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Full screen mode is an offered feature through dashboard. In order to enable this feature, select the icon with the monitor at the top right:
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Automatic refresh
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Automatic refresh refreshes the dashboard's windows in a selected interval. To change the refresh interval, first start by clicking the timer icon at the top right:
Then select the desired interval:
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Accessing Observer
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You can access Observer and choose from a list of Observer instances from Dashboard. Start by click onObserverat the top right and select the desired instances.
Changing your password
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Change password
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Thechange passwordfeature allows you to change the password for any of your family's users. These users are used for connecting to Perspectium's Cloud Server (MBS) from yourServiceNow instancesandDataSync agentsas well as viewing your family's Dashboard and Observer for your instances. You will receive your user credentials upon set up but please contactsupportif you have any additional questions.
Here's how to change the password for any of your family's users:
From your dashboard, click Menu > Settings (>)
Click Edit
In the Edit User Password form, select the appropriate User and fill out the rest of the form.
The new password must meet the following criteria:
minimum of 8 characters
at least one uppercase letter
at least one lowercase letter
at least on non-alphanumeric character
NOTE: To prevent any issues with replicating data, it is recommended that you do the following when changing a user's password:
StopPerspectium jobs in the ServiceNow instance(s) andstopthe agent(s) using the user to be changed
Change the password in the Dashboard Settings page as mentioned above