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You can specify users in your ServiceNow instance who will receive email notifications about errors
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and other issues with the DataSync application. To configure email notifications about errors with your Perspectium solution, navigate to Perspectium > Control and Configuration > Error Notification. The default Perspectium errors that you can configure notifications for are:
- Perspectium Error: Be notified when there is a Perspectium error that is critical, change the filter to tailor your notifications
- Perspectium Situation: Be notified when there is any situation, critical or not, that results in a connection error to the Perspectium Mesh
- Perspectium Agent Error: Be notified
- Perspectium Table Compare Discrepancies: Be notified
Name | Description |
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Perspectium Error | Notification when there is an error in the Perspectium Logs. When the DataSync application encounters an issue and logs an error, you can use this notification to be notified of this error. |
Perspectium Situation | Notification when a situation has occurred multiple times. Situations include old messages that haven't been posted to the |
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Mesh and queue monitoring errors. The batch size is defined in Perspectium > Properties as described below. | |
Perspectium Agent Error | Notification when the DataSync Agent encounters error processing records. The Agent will send back batches of errors and this notification will create an email that contains a list of records that errored, including the table the record belongs to, the record sys_id and the Agent's error message. The email body is as follows: Errors have occurred in the DataSync Agent when attempting to process the following records: Table: incident, Record: 72c645032f431010744b90bcf699b67c Error: SubscribeException: Invalid sys_id Table: incident, Record: 72c645032f431010744b90bcf699b67d Error: SubscripeException: Invalid sys_id For more information on the email content, see the psp_agent_error_script notification email script in your ServiceNow instance. |
Perspectium Table Compare Discrepancies |
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Notification |
when Table Compare executes and there are discrepancies between the instance and the database the Agent is saving records to. Each time a Table Compare is executed, this notification will create an email that details any discrepancies found. The email body is as follows: Discrepancies found in the DataSync Agent database: For more information on the email content, see the psp_table_compare_script notification email script in your ServiceNow instance. |
NOTE: The users that you specify to receive email notifications for must have an email entered in the Email field of their User Profile (Username > Profile).
To learn more about how to configure error notifications, see create a messaging notification.
Sending error notifications in batches
In Perspectium Properties, you can specify whether you want to send error notification emails in batches and how frequently to send batched notification emails. Sending batched notification emails can be helpful if your ServiceNow instance is sending error notifications frequently.
To send error notifications in batches, follow these steps:
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