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After completing the initial steps to set up Autotask for a ServiceBond integration, you will need to bond Autotask with another app to finish configuring your integration. 



Info

The instructions and information provided are for bonding Autotask with ServiceNow. If you are trying to bond Autotask with another ITSM app, contact Perspectium Support for a guided setup.



Bond Autotask with ServiceNow

To sync your Autotask tickets and map Autotask ticket fields with ServiceNow incidents, complete the following procedures:

UI Steps


UI Step

Create a ServiceNow dynamic share for Autotask


UI Step

Create a ServiceNow subscribed queue for Autotask


UI Step

Edit ServiceNow outbound table map fields for Autotask


UI Step

Add and edit ServiceNow transform map scripts for Autotask


UI Step

Add ServiceNow attachment.uploaded script action for Autotask






Trying to bond Autotask with another app?

Contact Perspectium Support for a guided setup.