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You can specify users in your ServiceNow instance who will receive email notifications about errors being generated in Perspectium Logs. To configure email notifications about errors with your Perspectium solution, navigate to Perspectium > Control and Configuration > Error Notification. The default Perspectium errors that you can configure notifications for are:

  • Perspectium Error: Send an email when there is a Perspectium error that is critical, change the filter to tailor your notifications
  • Perspectium Situation: Send an email when there is any situation, critical or not, that results in a connection error to the Perspectium Mesh
  • Perspectium Script Include Changes: Send an email when any Perspectium script include is modified

(info) NOTE: The users that you specify to receive email notifications for must have an email entered in the Email field of their User Profile (Username > Profile).

To learn more about how to configure error notifications, see create a messaging notification.

Sending error notifications in batches

In Perspectium Properties, you can specify whether you want to send error notification emails in batches and how frequently to send batched notification emails. Sending batched notification emails can be helpful if your ServiceNow instance is sending error notifications frequently.

To send error notifications in batches, follow these steps:

UI Steps


UI Step

Enable email sending

Log into your ServiceNow instance and navigate to System Mailboxes > Administration > Email Properties. In the upper left-hand corner of the form, check the Yes | No box under Email sending enabled to allow emails to be sent from your ServiceNow instance.


UI Step

Create a Perspectium connection error notification

Navigate to Perspectium > Control and Configuration > Error Notification and click New. Type any Name for your error notification and choose a Table to send notifications for. Scroll down to the When to send tab, and select Event is fired from the Send when drop down. Then, select perspectium.connection.error.threshold from the Event name dropdown.


UI Step

Choose users who will receive error notification emails

Click the Who will receive tab. Then, click > next to Users to start adding users who will receive batched connection error notification emails.


UI Step

Save your Perspectium connection error notification

In the bottom left-hand corner of the form, click Submit to save the settings for your Perspectium connection error notification.


UI Step

Set your notification batch size and timing

Navigate to Perspectium > Control and Configuration > Properties. Scroll to the section labeled Send notification emails in batches of. In the box underneath this label, type a number to indicate the amount of notifications that will signify one batch. Next, scroll to the section labeled Send notification emails about connection errors in batches every and choose a time interval to send batched notifications in. Finally, click Save at the bottom of the page to save your Perspectium properties. Once these two properties are setup, your notifications will be emailed in batches at the specified intervals to the users you configured in Step #3.

(info) NOTE: The notifications for Perspectium connection errors will be emailed in batches of 10 notifications every 30 minutes by default.






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