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Fluorine+
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Once your ServiceNow incidents have been properly mapped for bonding with Salesforce cases and Jira issues, you can start creating and updating incidents in ServiceNow and seeing related cases appear in Salesforce and issues appear in Jira. Plus, any new Salesforce cases or Jira issues that you create or update will appear as newly created or updated incidents in your ServiceNow instance.
Procedure
To bond your ServiceNow incidents with Salesforce cases and Jira issues, follow these steps:
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NOTE: The Assignment group that you select will trigger either your Salesforce dynamic share or Jira dynamic share that handles the syncing of data to those applications. Similar topics
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