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ServiceNow transform maps allow you to map data from an import set table (inbound data for ServiceNow) to fields in the appropriate ServiceNow tables. To ensure that data being shared out of Jira and into your ServiceNow instance is mapped to the proper fields, you will need to make some changes to the existing Common Incident to Incident for Jira transform map in your ServiceNow instance that will be used as the hub for your multi-app ServiceBond integration.
Procedure
To modify the Common Incident to Incident for Jira transform map in ServiceNow for your multi-app ServiceBond integration, follow these steps:
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Next steps
Copy and modify the Incident to Common Incident table map in ServiceNow (multi-app integration)
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