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ServiceInsight works alongside the DataSync application and the DataSync Agent.
Leveraging the DataSync application, your
data from your ServiceNow instance will be shared out to the Perspectium Integration Mesh
, where the DataSync Agent will then read
this data
into a database.
You have the option to either use your own database (see list supported database list below) and
your own self-hosted DataSync Agent, or a Perspectium-hosted option where the DataSync Agent and a cloud database (MariaDB) will be set up in the Perspectium Integration Mesh. Your integrated data will then be available to see in
a supported analytics application.
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Supported Analytics Application
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Supported Database
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Prerequisites
First, you will first need to install 2 Perspectium update sets to the Perspectium application into your ServiceNow instance by installing update sets in the following order:
- Perspectium Core update set
- Perspectium ServiceInsight update set
Follow the link to Get Started with Install and Configure DataSync for ServiceNow.
Then, you will need a supported database and an analytics application (Tableau) installed and connected to your database.
To setup ServiceInsight to your ServiceNow instance, follow these configurationsInitial Setup
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NOTE: If you already have a DataSync Agent running in your local environment, follow Set up initial configurations for an existing queue. Otherwise, if you do not have a database setup or have a running DataSync Agent, follow Set up initial configurations with a new database. Option 1: Use your own database and your own self-hosted DataSync Agent
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Option 2: Use a Perspectium-hosted option(With this option, the DataSync Agent and a cloud database (MariaDB) will be set up in the Perspectium Integration Mesh)
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View your Data in an Analytics Application
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Additional Configurations
If you are using Oracle as your database, you will need to do the following:
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