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Krypton
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To correlate your Zendesk tickets with another ITSM app, you will need to create a Correlation ID field in the table whose data you are sharing out. This Correlation ID field will be populated with the corresponding ticket's sys_id or other form of unique identifier from the other ITSM app (such as the ServiceNow sys_id) being integrated.
NOTE: Only a Correlation ID field is required. You can also create a Correlation Display field if you want a field to contain a customer-facing identifier field from the other ITSM app, such as the ServiceNow number field on incidents.
Procedure
To create custom fields whose data you want to share out of in Zendesk, follow these steps:
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