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ServiceInsight works alongside the DataSync application and the DataSync Agent.
Leveraging the DataSync application, your data from your ServiceNow instance will be shared out to the Perspectium Integration Mesh, where the DataSync Agent will then read this data into a database.
You have the option to either use your own database (see list supported database list below) and your own self-hosted DataSync Agent, or a Perspectium-hosted option where the DataSync Agent and a cloud database (MariaDB) will be set up in the Perspectium Integration Mesh. Your integrated data will then be available to see in a supported analytics application.
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Supported Analytics Application
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Supported Database
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Prerequisites
First, you will first need to install 2 Perspectium update sets to the Perspectium application into your ServiceNow instance by installing update sets in the following order:
- Perspectium Core update set
- Perspectium ServiceInsight update set
Follow the link to Get Started with Install and Configure DataSync for ServiceNow.
After the DataSync application is setup Then, you will need to create a ServiceNow shared queue.
Have the DataSync Agent running configured with the shared queue created above.
You will need Tableau Desktop installed.
a supported database and an analytics application (Tableau) installed and connected to your database.
Initial Setup
Upon the initial configurations for viewing your dashboards, you have two options:Divbox | ||
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Option 1: Use your own database and your own self-hosted DataSync Agent |
Procedure
To setup ServiceInsight to your ServiceNow instance, follow these configurations:
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Option 2: Use a Perspectium-hosted option(With this option, the DataSync Agent and a cloud database (MariaDB) will be set up in the Perspectium Integration Mesh)
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View your Data in an Analytics Application
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Additional Configurations
If you are using Oracle as your database, you will need to do the following:
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