Versions Compared

Old Version 19

changes.mady.by.user user-1bc08

Saved on

compared with

New Version Current

changes.mady.by.user user-4dac1

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

ServiceInsight provides additional management solution insight by offering you a visual insight to the data you are receiving in look into your ServiceNow instancedata.

With ServiceInsight, you can sign easily set up and gain access to a variety of Tableau dashboards that display valuable key performance indicators of your data. See below for the current analytics supported by ServiceInsight.To get started with ServiceInsight, go to Getting started with ServiceInsight. and provide insight into your ITSM, CSM, HR, ITOM and ITAM processes. 

Image Added




Get started with ServiceInsight

Follow these steps to set up and starting using ServiceInsight.



Supported Analytics 

The following are the current analytics supported by ServiceInsight: 


UI Text Box

IT Service Management (ITSM)


The IT Service Management (ITSM) dashboard is designed to showcase the performance of the Support Team and indicate whether they are meeting their SLAs to your customers. 

For access to this dashboard, you must have the following tables populated: incident  (or sn_customer_service_case) and task_sla. have the incident table populated.



UI Text Box

IT Operations Management (ITOM)

IT Asset Management (ITAM)


The IT Operations Management (ITOM) and IT Asset Management (ITAM) dashboards provides access to an assortment of information regarding your CMDB records.

For access to this dashboard, you must have the following tables populated: incident, task_sla, and cmdb_ci. 

typetip

If selecting sn_customer_service_case, you must have the Customer Service Management Application installed (Customer Service Management plug-in activated).


UI Text Box

Customer Success Management (CSM)



The Customer Success Management (CSM) dashboard allows you to monitor the surveyed health of your customers, the status of your incidents, and whether the contracted service level agreements are meeting expectations. 

For access to this dashboard, you must have the following tables populated:  incident (or sn_customer_service_case), customer_account, and task_sla.

UI Text Box
typetip

If selecting sn_customer_service_case, you You must have the Customer Service Management Application installed (Customer Service Management plug-in activated) in your ServiceNow instance.


UI Text Box

Human Resources (HR) 



The Human Resources (HR) dashboard provides an overview of the current employees and HR cases in your organization. The dashboard encompasses both company-wide and departmental KPIs including gender distribution, average time to resolve cases, and average length of service. 

For access to this dashboard, you must have the HR Application (Human Resources Application: Core plug-in activated) with the  the following tables populated: sn_hr_core_case, sn_hr_core_profile, and sys_user.

UI Text Box

 IT Operations Management (ITOM) and IT Asset Management (ITAM)

typetip

You must have the Human Resources Application: Core Application installed (Human Resources plug-in activated) in your ServiceNow instance.

The IT Operations Management (ITOM) and IT Asset Management (ITAM) dashboards provides access to an assortment of information regarding your CMDB records