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Krypton
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Table maps handle how data being shared out of ServiceNow is processed. Your outbound table map for Autotask is the Incident to Common Incident table map, which will require some field changes to ensure that data is mapped correctly when sent from ServiceNow to Autotask.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Autotask.
You will also need to create a ServiceNow subscribed queue for Autotask.
Procedure
To edit the outbound table map fields for Autotask, follow these steps:
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