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To configure your ServiceNow-Freshservice
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ServiceBond integration, you will need to create a dynamic share so that data can be shared out of your ServiceNow instance and into your Freshservice instance. Dynamic shares allow for real time sharing of ServiceNow records as they are created, updated, and deleted. Creating a dynamic share for your Freshservice
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ServiceBond integration will ensure that data that is modified in real time will be shared out from ServiceNow and into your Freshservice instance.
Prerequisites
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You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium Common Endpoint update set
3. Perspectium Common Incident update set
You can request download links for these update sets by contacting Perspectium Support.
Procedure
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To create a dynamic share for your ServiceNow-Freshservice
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ServiceBond integration, follow these steps:
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Next steps
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Create custom ServiceNow outbound table map fields for Freshservice
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Contact Perspectium Support
US: 1 888 620 8880
UK: 44 208 068 5953
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