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The Common Change document is an XML schema that contains default fields for mapping change request form values from one system to another. In a nutshell, the common change format mirrors what one would see in an ITIL view of the Change Request form with related lists expressed in embedded XML form.


A sample Common Change looks like this:

Code Block
languagexml
<common_
change>
change>
   <affected_
cis>
cis>
      <affected_
ci>
ci>
         <ci_class />
         <ci_name />
         <ci_id />
      </affected_
ci>
ci>
   </affected_
cis>
cis>
   <approval />
   
<approvers>
<approvers>
      
<approver>
<approver>
         <created />
         <approver_name />
         <assignment_group_name/>
         <approver />
         <state />
         <comments/>
         <approver_email />
         <assignment_group/>
      </
approver>
approver>
   </
approvers>
approvers>
   <assigned_to />
   <assignment_group />
   
<attachments>
<attachments>
      
<attachment>
<attachment>
         <data />
         <size_bytes />
         <file_name />
         <sys_id />
         <content_type />
      </
attachment>
attachment>
   </
attachments>
attachments>
   <backout_plan />
   <category />
   <change_
tasks>
tasks>
      <change_
task>
task>
         <assignment_group />
         <short_description />
         <correlation_id />
         <number />
         <work_notes />
         <comments />
         <correlation_display />
         <change_task_type />
         <assigned_to />
         <state />
         <description />
         <cmdb_ci />
      </change_
task>
task>
   </change_
tasks>
tasks>
   <close_code />
   <close_notes />
   <cmdb_ci />
   <comments />
   <correlation_display />
   <correlation_id />
   <description />
   <end_date />
   <impact />
   <impacted_
services>
services>
      <impacted_
service>
service>
         <operational_status />
         <type />
         <location_name />
         <id />
         <manually_added />
         <name />
      </impacted_
service>
service>
   </impacted_
services>
services>
   <implementation_plan />
   <incidents_
caused>
caused>
      
<incident>
<incident>
         <number />
         <opened_at />
         <category />
         <caller_id_name />
         <assigned_to_name />
         <short_description />
         <priority />
         <id />
         <state />
         <assignment_group_name />
      </
incident>
incident>
   </incidents_
caused>
caused>
   <incidents_
fixed>
fixed>
      
<incident>
<incident>
         <number />
         <opened_at />
         <category />
         <caller_id_name />
         <assigned_to_name />
         <short_description />
         <priority />
         <id />
         <state />
         <assignment_group_name />
      </
incident>
incident>
   </incidents_
fixed>
fixed>
   <justification />
   <number />
   <priority />
   
<problems>
<problems>
      
<problem>
<problem>
         <short_description />
         <assignment_group_name />
         <id />
         <assigned_to_name />
         <state />
         <number />
      </
problem>
problem>
   </
problems>
problems>
   <provider />
   <psp_action />
   <requested_by />
   <requested_by_date />
   <risk />
   <short_description />
   <start_date />
   <state />
   <test_plan />
   <type />
   <work_notes />
</common_
change>
change>



Embedded records


Embedded records are fields in the Common Change document that cannot be mapped by singular values. Instead, they are entirely different records included inside the Common Change document to be created on the subscribing system. For example, the attachment field in the Common Change is an embedded record that, when populated, will create a new attachment on the system receiving the Common Change.


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