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Krypton
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To correlate your Zendesk tickets with another ITSM app, you will need to create a Correlation ID field. This Correlation ID field will be populated with the corresponding ticket's unique identifier from the other ITSM app (such as the ServiceNow sys_id) being integrated.
NOTE: Only a Correlation ID field is required. You can also create a Correlation Display field if you want a field to contain a customer-facing identifier field from the other ITSM app, such as the ServiceNow number field on incidents.
Procedure
To create custom fields in Zendesk, follow these steps:
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