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To ensure that the data being shared out of Azure DevOps Zendesk and into ServiceNow (inbound data) is being mapped correctly when arriving at your ServiceNow instance, you you will next need to add and update some of the scripts in the transform the transform maps under the PSP Common Transform Maps module. ServiceNow transform maps handle handle the format of data being shared into a ServiceNow instance. Making changes to the transform map scripts will allow data to be properly shared out of Azure DevOps of Zendesk and then be mapped correctly to the relevant fields in ServiceNow.
Procedure
To add and edit the transform map scripts for Azure DevOpsZendesk, follow these steps:
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