Page History
Feature available in Helium 6.0.1 release
HTML |
---|
<style> .release-box { height: 30px; width: 100px; padding-top: 8px; text-align: center; border-radius: 5px; font-weight: bold; background-color: #DDA0DD; border-color: #FCE28A; } .release-box:hover { cursor: hand; cursor: pointer; opacity: .9; } </style> <html> <div class="release-box" id="release-box"> <a href="https://docs.perspectium.com/display/Helium" style="text-decoration: none; color: #FFFFFF; display: block;"> Helium </a> </div> <br> </html> |
Attachments are stored in ServiceNow in two separate tables, sys_attachment and sys_attachment_doc. One holds information about the attachment, while the other contains the actual byte data of the attachment. Thus, sending attachment(s) to your database with the DataSync Agent will store the attachment(s) in the two tables mentioned. By including a SysAttachmentHandler in the DataSync Agent configuration, the attachment(s) will no longer be left unprocessed in the sys_attachment and sys_attachment_doc, but instead be built and stored in a new table called attachments.
Prerequisites
First, you will need to set up one of the Perspectium DataSync Agents.
You should also stop running your DataSync Agent before making any Agent configuration changes.
Procedure
To handle attachments for your DataSync integration, follow these steps:
UI Steps | |||||||||||||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| |||||||||||||||||||||||||||||||||||||||||||||||||||||
|