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Once you have installed and configured DataSync for ServiceNow,

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and have successfully set up a bulk share and understand how it works, there are various optional dynamic share settings that you can

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configure. These optional

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features can help you customize your DataSync experience and leverage DataSync's robust capabilities to make your organization's integration processes more powerful and streamlined.



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Explore all of these available features below! 



Bulk share history set data

This feature allows you to share history set data for the table that you are bulk sharing.

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To learn more about all of the optional settings that you can configure with DataSync for ServiceNow, either browse the list of topics on the left side navigation bar or check out the lists below to explore optional settings for DataSync.

History sets in ServiceNow identify which particular records from an audited table contain historical information. History set records only contain a recent subset of historical information (within the past 30 days of inactivity). The following fields will be visible to you in list view for history sets:

Field

Description

IDAn identifier for the record whose history is being recorded
TableThe audited table for the record whose history is being recorded
Load TimeThe amount of time it took to generate the history set

For more information about ServiceNow history sets, see history sets and differences between audit and history sets. 

Here's how to enable the sharing of history set data for a bulk share:

  1. In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Bulk Share > View Bulk Shares.

  2. Find and click into the bulk share (the clickable timestamp) that you want to share the history set data for.

  3. In the resulting bulk share page, click the Miscellaneous tab, and check the Include history set box.

  4. Click Update. 


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With DataSync Agent, this option will create a sys_history_xxx table on the target database. 




Clone a bulk share

This feature allows you to simply clone an existing bulk share or clone and immediately run an existing bulk share. 

  1. In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Bulk Share > View Bulk Shares.

  2. Find and click into the bulk share (the clickable timestamp) that you want to clone.

  3. In the resulting bulk share page, scroll down to the Related Links section, and click Clone bulk configuration to create a duplicate of the current bulk share, or click Clone and run bulk share to create a duplicate of the current bulk share and then immediately execute the newly duplicated share. 



Preview a bulk share

This feature allows you to preview a bulk share before executing it. You can see how many records will be shared out and details about when the shared records were created.

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titleWhat details will display on the preview page?

  • The number of records that will be shared from the selected table.

  • If include attachments is selected, an estimate on the number of attachment records that will be shared. This will be the combined total of both sys_attachment and sys_attachment_doc records since both tables are required to re-construct attachments when replicating.

  • If include journal fields is selected, an estimate on the number of sys_journal_field records that will be shared.

  • If include audit log is selected, an estimate on the number of sys_audit records that will be shared.

  • A trend chart showing a monthly breakdown of when records were created in the selected table in the last 12 months.

  • If include all child tables is selected, the number of child records will be shared. 

Here's how to preview a bulk share:

  1. In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Bulk Share > View Bulk Shares.

  2. Find and click into the bulk share (the clickable timestamp) that you want to preview.

  3. In the resulting bulk share page, scroll down to the Related Links section, and click Preview.

  4. On the resulting preview page, you'll see a the number of records to be shared, and a graph showing when the records were created. Click the menu icon (≡) if you want to download the graph. Click Back to Bulk Share to return to the bulk share record. 



Run a bulk share as another user

This feature allows you to run a bulk share as another user, rather than the default system user that has access to all of the table's records. This feature can be useful when you want to limit the bulk share to a subset of data that certain users have access to, such as records in one domain in your domain separated instance.

Here's how to enable this feature:

  1. In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Bulk Share > View Bulk Shares.

  2. Find and click into the bulk share (the clickable timestamp) that you want to run as another user.

  3. In the resulting bulk share page, click the Miscellaneous tab, and click the search icon (magnifying glass) next to the Run as field.

  4. Choose the user to run as for your bulk share. 

  5. Click Update. 



Run a bulk share again

This feature allows you to run an existing bulk share again, once it has a status of Completed. You may want to run the same bulk share multiple times if your intent is to migrate the same table data intermittently. 

Here's how:

  1. In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Bulk Share > View Bulk Shares.

  2. Find and click into the bulk share (the clickable timestamp) that you want to run again. It must have a Completed status.

  3. In the resulting bulk share page, click Execute Again in the top right corner.



Bulk share only sys_id listed

This feature allows you to bulk share out only the sys_ids for specific records. This is useful for when you don't want to create filters for a bulk share. 

Here's how:

  1. In your sharing ServiceNow instance, go to Perspectium > Perspectium Core > Shares > Bulk Share > View Bulk Shares.

  2. Find and click into the bulk share (the clickable timestamp) for which you want to share only the sys_ids on specific records.

  3. In the resulting bulk share page, click the Data Enrichment tab, and check the Share only Sys IDs listed box.

  4. Then, scroll down and click the Sys IDs tab. This tab will only appear once you check the box from Step 3. 

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  5. In the Sys IDs tab, click New. If using Google Chrome, you may see a popup asking if you want to leave the site—click Leave.

  6. On the resulting page, type the sys_id for the first record you want to bulk share out in the Record Sys ID field.

  7. Click Submit.

  8. (Optional!) Repeat steps 5-7 for any other record sys_ids you want to bulk share out.

  9. Once you've added all sys_ids, click Update.

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