This feature displays your company's most recent display cases. Access to the Perspectium Portal is required to view support cases directly. If you don't have credentials to your portal, contact Perspectium Support. In order to access Perspectium Portal support cases: - Go to Perspectium > Control and Configuration > Properties > Dashboard Settings
- Enter your Perspectium Portal username to access the Perspectium Portal
- Enter the Perspectium Portal password associated with your username
- Click Save
Once this is configured, refresh or revisit your dashboard to view the support cases. You can also access them via Perspectium > Perspectium Core > Dashboard. ![](/download/attachments/28940063/Screen%20Shot%202021-03-23%20at%205.07.14%20PM.jpg?version=1&modificationDate=1616533881000&api=v2)
NOTE: Once Perspectium Portal credentials are inputted and saved into the Dashboard Settings, an API request is made to request an authentication token. If the Perspectium Portal credentials are valid, an authentication token is saved into the Perspectium properties. This authentication token will be used to view support cases from the Perspectium Portal on the dashboard.
The authentication token is only valid for 24 hours. If the token has been changed, the app will retry a maximum of 3 times to request a new authentication token. |