Once you have installed Observer for ServiceNow, there are a variety of settings you can configure. In Observer, click the menu icon, followed by the Settings (gear) icon. From here, you'll find four tabs: Preferences, Trend Groups, Notifications, and Alert Configurations.
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| title | Configure Preferences |
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| From the Settings page, the Preferences tab allows you to customize the look and feel, as well as the core functionality of Observer. - Theme: Use the dropdown to change the overall look of Observer. The default theme is set to Dark.
- Credentials: Click Edit to change password(s) for any system user.
Core Functionality: These are advanced configuration settings that require advanced knowledge of Observer. We suggest contacting Perspectium Support before making any changes. Based on the table below, you can change the default values for these attributes by double clicking on the value you want to change, type in the new value, and press Enter.
| Attribute | Default Value | Attribute Description |
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ui.session.timeout | 30 | Indicates the number of minutes that your logged-in session will remain active for. After this number is exceeded, you will automatically be logged out of Observer. | email.digest.max | 500 | Indicates a limit for daily digest alert notification emails with repetitive content. Once this limit is reached, a daily digest email will be sent to the email addresses specified in the Notifications tab listing all of the repeat notifications generated by Observer. | email.digest | enable | If enable is entered in the Value column, sends a daily digest (or summary) email to the email addresses specified in the Notifications tab each time the email.digest.max limit is reached for repeat Observer notifications. If disable is entered in the Value column, digest emails will be sent to your email address each time Observer posts an alert. | ui.perspective.dashboard | enable | If disable is entered in the Value column, the Dashboard option will not appear in your Observer main menu. | ui.perspective.control | enable | If disable is entered in the Value column, the Control option will not appear in your Observer main menu. | ui.perspective.monitor | enable | If disable is entered in the Value column, the Monitor option will not appear in your Observer main menu. | ui.perspective.trend | enable | If disable is entered in the Value column, the Trend option will not appear in your Observer main menu. | alert.snc.high | enable | If enable is entered in the Value column, High Alert records will be created in ServiceNow > Control and Configuration > Alerts for each High Alert posted by Observer. | alert.snc.medium | enable | If enable is entered in the Value column, Medium Alert records will be created in ServiceNow > Control and Configuration > Alerts for each Medium Alert posted by Observer. | alert.snc.low | enable | If enable is entered in the Value column, Low Alert records will be created in ServiceNow > Control and Configuration > Alerts for each Low Alert posted by Observer. | alert.snc.flag.show.all.always | disable | If disable is entered in the Value column, only flags that are relevant to the trend group will appear in the trend group chart. If enable is entered in the Value column, then all flags will be available for showing on the trend group chart. |
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