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Procedure

To set up DataSync for ServiceNow in your instance, follow these steps: 

UI Steps


UI Step

Visit the Update Set Releases page and request the download link from support@perspectium.com for the listed current version. The file will be in a zipped format representing an exported update set XML file.

When prompted, save the file in your browser's designated Downloads folder. After saving the downloaded zip file, unzip it using your preferred method.


UI Step

Install Perspectium application


UI Step

Run Perspectium Finish Install


UI Step

Set initial properties


UI Step

(Optional) Getting Started with DataSync

Go to Perspectium > Getting Started. 

Choose from the listed Shares options to get started with your integration. 

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Planning your ServiceNow instance upgrade

If you are upgrading your instance from a previous Perspectium release, follow these steps: 

UI Steps


UI Step

Read the Release Notes

Check out the Gold Release Notes for DataSync and Service Gateway to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.


UI Step

Upgrade Perspectium application