Page History
ServiceInsight provides additional management solution by offering you a visual insight to the data you are receiving in your ServiceNow instance. With ServiceInsight, you can sign up and gain access to a variety of Tableau dashboards that display valuable key performance indicators of your data.
Supported Analytics
The following are the current analytics supported by ServiceInsight:
UI Text Box | ||
---|---|---|
| ||
Customer Success Management (CSM) |
The Customer Success Management (CSM) dashboard allows you to monitor the surveyed health of your customers, the status of your incidents, and whether the contracted service level agreements are meeting expectations.
For access to this dashboard, you must have the following tables populated: incident (or sn_customer_service_case), customer_account, and task_sla
UI Text Box | ||||
---|---|---|---|---|
| ||||
If selecting sn_customer_service_case, you must have the Customer Service Management Application installed (Customer Service Management plug-in activated). |
UI Text Box | ||
---|---|---|
| ||
Human Resources (HR) |
The Human Resources (HR) dashboard provides an overview of the current employees and HR cases in your organization. The dashboard encompasses both company-wide and departmental KPIs including gender distribution, average time to resolve cases, and average length of service.
For access to this dashboard, you must have the HR Application (Human Resources Application: Core plug-in activated) with the following tables populated: sn_hr_core_case, sn_hr_core_profile, and sys_user.
UI Text Box | ||
---|---|---|
| ||
IT Operations Management (ITOM) and IT Asset Management (ITAM) |