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Create a ServiceNow shared queue for Azure DevOps

Log into your ServiceNow instance and navigate to Perspectium > ReplicatorDataSync > Shared Queues or simply type and then select Shared Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New.

In the Queue type dropdown, select ServiceBond. Then, type in azure_devops.<application>.<instance_name>, e.g. azure_devops.change.dev1234 or azure_devops.incident.dev1234. Finally, follow the remaining steps to create a ServiceNow shared queue.

Navigate to Dynamic Share

Navigate to Perspectium > ReplicatorDataSync > Dynamic Share or simply type Dynamic Share in the Filter Navigator on the upper left-hand side of the screen.

Choose a table map

In the Table Map dropdown, select a table map depending on the type of record in ServiceNow you want to use:

Configure other dynamic share settings

From the Table dropdown, choose Change Request or Incident depending on the type of record in ServiceNow you want to use, and from the Encryption Method dropdown, choose Base64 Encode only. Then, click the Trigger Conditions tab. From the Business Rule When dropdown, select before and type 50 as the Business Rule Order. Finally, choose the shared queue you created from Step One as the Target Queue.

Save your dynamic share

Follow any remaining steps to create a ServiceNow dynamic share and click Submit to save your settings.