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<meta name="robots" content="noindex">

<div class="release-box">
<a href="https://docs.perspectium.com/display/kryptonLithium" style="text-decoration: none; color: #FFFFFF; display: block;">
KryptonLithium
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Work notes and comments in ServiceNow are referred to as journal fields. For bulk shares, options are available to Include journal fields and Include audit log with your shares. 

For more information about work notes and comments in ServiceNow, see journal fields and audit logging.

Prerequisites

(warning) First, you will need to follow the steps to get started with DataSync Express.

Procedure

To sync your work notes and comments, follow these steps:

UI Steps


UI Step

Create a new Bulk Share

Log into your sharing ServiceNow instance and navigate to Perspectium DataSync Express > DataSync Express > Shares > Bulk Share > Create New Bulk Share to create a new bulk share.


UI Step

Include journal fields and audit log

If on the Standard view, go to the Runtime Settings tab.

Scroll down and check the Include journal fields and Include audit log boxes.


UI Step

Save your configuration and/or execute the bulk share

In the bottom left-hand corner of the form, save your changes. Click Execute Now to run the bulk share with your configuration.