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ServiceNow keeps track of the views for each Knowledge Base (kb_knowledge) article by updating the View Count (sys_view_count) field on the article's record each time it is viewed. However this update is done such that no other fields are updated on the record (including system fields such as the sys_updated_on field) and as a result does not trigger business rules or flows (including those created by dynamic shares) to fire.

However since article views fire a kb.view event each time an article is viewed, we can Viewing a Knowledge Base article in ServiceNow does not trigger a Business Rule to fire. Due to this limitation, the dynamic share does not trigger as well. To guarantee that an outbound message gets created, you will need to create a ServiceNow Script Action that are triggered through events onlyis triggered when this event happens. This will allow you to dynamically share out Knowledge Base articles when the view count is changed. 

Prerequisites 

 First, you will need to install DataSync for ServiceNow and run the Perspectium Finish Install scripts.

 Set your initial Perspectium & Replicator properties.

 Then, create a ServiceNow shared queue.

Procedures

To start sharing knowledge articles through a script action, follow these proceduresthis procedure: 

pspShareKnowledge();

function pspShareKnowledge() {
	var pspR = new PerspectiumReplicator();
	var tableName = "kb_knowledge";
	
	var kbgr = new GlideRecord(tableName); 
	kbgr.get('sys_id', event.instance);
	kbgr.query();
	if (!kbgr.next())
		return; 
	
	var qc = new GlideRecord('psp_replicate_conf');
	qc.addQuery("table_name", tableName);
	qc.addQuery("sync_direction", "share");
	qc.addQuery("action_update", "true");
	qc.addQuery("active", "true");
	qc.query();
	while(qc.next()) {
		pspR.shareRecord(kbgr, tableName, 'bulk', qc.sys_id);	
	}
}