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To ensure that you're up-to-date on all of the latest features and enhancements for DataSync, you can upgrade your DataSync for ServiceNow installation whenever new releases are available. To check which version of DataSync for ServiceNow you have installed on your instance, navigate to Perspectium > Control and Configuration > Properties and locate your current version listed under Perspectium Update Set Version. 

Procedure

To upgrade DataSync for ServiceNow, follow these steps:

UI Steps


UI Step

Log into ServiceNow

Log into your ServiceNow instance and navigate to System Update Sets > Retrieved Update Sets or simply type Retrieved Update Sets in the Filter Navigator on the upper left-hand side of the screen.

UI Step

Stop all Perspectium jobs

Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.


UI Step

Upload your new Perspectium for ServiceNow update set

Navigate to System Update Sets > Retrieved Update Sets or simply type Retrieved Update Sets in the Filter Navigator on the upper left-hand side of the screen.

In the resulting form, click Import Update Set from XML under the Related Links section. Upload the update set (.xml file) provided byPerspectium Support. Then, click Upload.


UI Step

Preview the update set

Click the name of the update set you uploaded in Step #3. Then, in the upper-right hand corner of the resulting form, click Preview Update Set.


UI Step

Resolve potential errors

After Preview Update Set finishes running, close out of the pop-up and check if there are any errors or warnings. If errors or warnings have occurred, they will appear in the list at the bottom of the form under the Update Set Preview Problems tab. Check the box next to each error or warning and choose whether to Accept remote update or Skip remote update. To view previously configured fields and updates that may be affected for each error or warning, click Show local field and/or Show local update. For more information, see preview a remote update set.


UI Step

Commit the update set

Once any errors or warnings have been addressed, click Commit Update Set in the upper right-hand corner of the form. After Update Set Commit finishes running, close out of the pop-up.




Next steps

Run Perspectium Finish Install scripts



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support@perspectium.com