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To configure your ServiceNow-Ivanti Autotask ServiceBond integration, you will need to create a ServiceNow dynamic share so that data can be shared out of your ServiceNow instance and into Ivanti Service ManagerAutotask. Dynamic shares allow for real time sharing of ServiceNow records as they are created , and updated, and deleted. Creating a dynamic share for your Ivanti Autotask ServiceBond integration will ensure that data that is modified in real time will be shared out from ServiceNow and into IvantiAutotask.
Prerequisites
You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium Common Endpoint update set
3. Perspectium Common Incident update set
You can request download links for these update sets by contacting Perspectium Support.
Procedure
To create a dynamic share for your ServiceNow-Ivanti Autotask ServiceBond integration, follow these steps:
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Next steps
Create a ServiceNow subscribed queue and subscribe for Ivanti
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