Edit the caller_id table map fieldSearch for and then click into caller_id from the PSP Table Field Maps list. Change the Source Field to caller_id.email and change the Target Field to caller_email. Then, check the Use Script box and enter the script shown below in the Source Script window. Finally, click Update to save your changes to the table map field. answer = current.caller_id.email; |
NOTE: You will need to create a new user with a First Name, Last Name, and Email in ServiceNow's sys_user table for every existing user in Ivanti in order for the Ivanti-ServiceNow ServiceBond integration to work properly.
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