Add a customer endpointNavigate to Perspectium Service Provider Gateway > Manage Customers. Then, click into the customer record you created in Step #1. Enter the following information in the appropriate fields: Field | Information to enter |
---|
Type | ServiceNow | ITSM Module | Incident Management: If selected, incidents will be e-bonded and automatically sent from your customer's instance to the Gateway instance Change Management: If selected, change requests will be e-bonded and automatically sent from your customer's instance to the Gateway instance | Integration User | Username that will be populated in the Caller field (for incidents) or the Requested by field (for change requests) NOTE: Your customer will need to create this same user in their ServiceNow instance (if it doesn't already exist) and assign that user to the Caller or Requested by field when logging incidents or change requests, respectively. | Alias | (Optional) Enter an alias that will appear as the Source/Target display name for Service Provider Mappings records. If left blank, your Gateway instance's name will appear as the Source/Target display name instead. |
Next, make sure that the Active and Use Meshlet boxes are checked. These will ensure that your customer endpoint is activated and that data will be synced properly in the Perspectium Integration Mesh. Finally, click Submit to finish creating the endpoint record for your customer.
NOTE: After clicking Submit to save your customer endpoint record, your Service Provider Mappings and Share Conditions will automatically be created. For more information on these tables, see Service Provider Mappings Table and Share Conditions. |