In the Logs module, you can view details on what logging was done within the past 24 hours to help you troubleshoot and debug issues with the application.

To access Logs, go to Perspectium > Control and Configuration > Troubleshooting. Then, click Logs. 

Enable Debug Logging

A feature available in the Logs module is to enable debug logging. This can be applied to both dynamic shares and bulk shares to start generating logs for a particular share configuration. You may want to use this if you are running high volume in production and you don't want to enable debug logging within the whole Perspectium application on your instance.

You can view the logs for your dynamic shares and bulk shares at Perspectium > Control and Configuration > Troubleshooting > Logs. 


Checking the Enable debug logging option for a dynamic share or bulk share will take precedence over the global debug logging property set under Perspectium > Properties > Control and Configuration.

Prerequisites:

Instructions:

  1. In your sharing ServiceNow instance, go to Perspectium > DataSync > Shares > Dynamic Share > View Dynamic Share OR Perspectium > DataSync > Shares > Bulk Share > View Bulk Share.

  2. Click the name of the dynamic share or bulk share that you want to enable debug logging for.

  3. In the Miscellaneous tab, check the Advanced box.

  4. Go to the Advanced tab.

  5. Check the Enable debug logging box. This will start generating debug logs for your share in Perspectium > Control and Configuration > Troubleshooting > Logs.

  6. Click Update.