To configure your ServiceNow-Ivanti ServiceBond integration for user, you will need to create a ServiceNow dynamic share so that data can be shared out of your ServiceNow instance and into Ivanti. Dynamic shares allow for real time sharing of ServiceNow records as they are created and updated. Creating a dynamic share for your Ivanti ServiceBond integration will ensure that data that is modified in real time will be shared out from ServiceNow and into Ivanti.
NOTE: This is a one-way integration, from a Perspectium-supported endpoint to Ivanti.
Prerequisites
You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium Common Endpoint update set
3. Perspectium Common User update set
Create a custom Correlation ID field for Ivanti
Procedure
To create a ServiceNow-Ivanti ServiceBond integration for user table, follow these steps:
Create a ServiceNow shared queue for Ivanti
Log into your ServiceNow instance and navigate to Perspectium > DataSync > Shared Queues or simply type and then select Shared Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New. In the Name field, type psp.in.meshlet.ivanti.user.<instance name>. Replace <instance name> with your instances name. Finally, follow the remaining steps to create a ServiceNow shared queue.
Navigate to Dynamic Share
Navigate to Perspectium > DataSync > Dynamic Share or simply type Dynamic Share in the Filter Navigator on the upper left-hand side of the screen.
Choose the table map
In the Table Map dropdown, select User to Common User table map.
Configure other dynamic share settings
From the Table dropdown, choose User, and from the Encryption Method dropdown, choose Base64 Encode only. Then, click the Trigger Conditions tab. From the Business Rule When dropdown, select before and type 50 as the Business Rule Order. Finally, choose psp.in.meshlet.ivanti.user.<instance name> as the Target Queue.
Save your dynamic share
Follow any remaining steps to create a ServiceNow dynamic share and click Submit to save your settings.
Edit ServiceNow outbound table map fields (Optional)
Navigate to Perspectium > Control and Configuration > Table Maps or simply type and then select Table Maps in the Filter Navigator on the upper left-hand side of the screen. Then, search for User to Common User and then click into that table map.
The sys_user location field stores a location record’s sys_id. If you need the location name as part of the payload, search and click into location in the PSP Table Field Maps. Check the Use Script box and enter the script shown below in the Source Script window. Finally, click Update to save your changes to the table map field.
answer = current.location.name;