After successful registration of the DataSync Express application, you will receive an email from the Perspectium Team on connecting to the Perspectium Cloud Database. In this email, a Tableau workbook is attached to view analytics of Incident records shared to the Perspectium Cloud Database.
Prerequisites
First, you will need to install the Perspectium DataSync Express application.
You will need to register and set the initial configurations of DataSync Express app into your instance.
Procedure
To start configuring your ServiceNow instance to view your Tableau workbook, follow these steps:
Enable adding display value field
In your ServiceNow instance, navigate to Perspectium DataSync Express > DataSync Express > Properties and enable the Add display value field (prefixed with "dv") for reference and choice list fields checkbox.
Create and send a bulk share for the Incident table
Open the Tableau workbook attached in the email to view your data
In the email sent to you after registration, open the Incident Tableau workbook attached.
With the Incident Tableau workbook, you can start viewing your data such as the volume of incident over time or the average time to resolution, and create your own reports and dashboards against this data.
