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Below are some common issues you may come across while using DataSync for Snowflake.  Contact support@perspectium.com if your issue is not listed below or you have any other questions.


Connection Issues

When starting the meshlet, you may encounter connection issues showing the following error messages. See below for some areas to check to troubleshoot these issues.

Verify if the ACCOUNT connection parameter was specified. Depending on your version of Snowflake, this parameter can be either ACCOUNT or ACCOUNT_NAME and should be specified in the connectionUrl configuration.

connectionUrl: jdbc:snowflake://<account>.<region>.snowflakecomputing.com/?ACCOUNT=<account>
connectionUrl: jdbc:snowflake://<account>.<region>.snowflakecomputing.com/?ACCOUNT_NAME=<account>

Verify the database is valid and one the user has access to.

Verify the warehouse is valid and one the user has access to.

Verify the schema is valid and one the user has access to.

Verify the role is valid and one that has access to the database, warehouse and schema specified.


General Issues

When the meshlet is running, you may encounter issues showing the following error messages. See below for some areas to check to troubleshoot these issues.

Verify databaseConfig.json file exist in ./static/config/databaseConfig.json and has required fields.

Verify the ServiceNow credentials are correct and the user specified has the proper role.

Verify the encryption key in the yaml configuration file (.yml) matches the key from the sharing source.


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