For ServiceNow tables such as Knowledge (kb_knowledge) that have HTML fields where you can embed images and videos, the Include embedded images/videos option for both dynamic shares and bulk shares will enable the sharing of embedded images and videos so that subscribing instances can display them properly when displaying your selected table's records.
Only HTML and Translated HTML field types are supported for the sharing of embedded images and videos. If your field is any other type (such as String), then embedded images/videos will not be shared out properly. For more information, see HTML field type.
NOTE: If you only embed images or videos that have a Type of Attachment, then you will only need to select the Include attachments option as the embedded images and videos will be stored in the attachments table as other attachments would normally be.
Prerequisites
First, you will need to follow the steps to get started with DataSync for ServiceNow and create a dynamic share or create a bulk share.
Procedure
To share embedded images or videos with your dynamic share or bulk share, follow these steps:
Log into your sharing ServiceNow instance and navigate to Perspectium > Replicator > Dynamic Share or Perspectium > Replicator > Bulk Share.
Click into the dynamic share or bulk share that you want to include embedded images or videos with.
Under the Additional Settings tab, check the Include embedded images/videos box to enable the dynamic or bulk sharing of embedded images or videos. Checking this option will automatically check the Include attachments box, as embedded images and videos are stored in ServiceNow's sys_attachment and sys_attachment_doc tables.
NOTE: On a subscribing ServiceNow instance, you will need to subscribe to the following tables in order for embedded images and videos to be properly synced between instances:
- db_image
- db_video
- sys_attachment
- sys_attachment_do
In the bottom left-hand corner of the form, click Update to save your changes.
