Work notes and comments in ServiceNow are referred to as journal fields. For bulk shares, options are available to Include journal fields and Include audit log with your shares.
For more information about work notes and comments in ServiceNow, see journal fields and audit logging.
Prerequisites
First, you will need to follow the steps to get started with DataSync Express and create a bulk share.
Procedure
To sync your work notes and comments with the Perspectium Cloud Database, follow these steps:
Navigate to Bulk Share
Log into your sharing ServiceNow instance and navigate to Perspectium DataSync Express > DataSync Express > Bulk Share. Click into the bulk share that you want to include work notes and comments for.
Include journal fields and audit log
Scroll down to the Additional Settings tab and check the Include journal fields and Include audit log boxes.
Click Update
In the bottom left-hand corner of the form, click Update to save your changes.
