You can sync your ServiceNow attachments by enabling the Include attachments option in your bulk share.
NOTE:
- Attachment deletes are not currently supported through the Include attachments option.
- ServiceNow does not support .twb and .twbx attachment.
Prerequisites
First, you will need to follow the steps to get started with DataSync Express and modify access to the Attachment Document table. Then create a bulk share.
Sync attachments
To sync attachments among your ServiceNow instances, follow these steps:
Access your bulk share
Log into your sharing (source) ServiceNow instance and navigate to Perspectium DataSync Express > DataSync Express > Bulk Share. Then, click into the bulk share that you want to share attachments with.
Include attachments
Click the Additional Settings tab. Then, check the Include attachments box to enable the sharing of attachments to your Perspectium Cloud Database.
Click Update
In the bottom left-hand corner of the form, click Update to save the changes to your bulk share.
NOTE: After enabling the Include attachments option, shared records from the sys_attachment and sys_attachment_doc tables will be put into outbound messages in the Outbound Attachments table before being shared out of your ServiceNow instance.
