Service Gateway for Jira Service Desk Release Notes

Enhancements

• Support reading comments using results from search API with changes to changelog API no longer always returning comments as changes.

Enhancements

• Support reading attachments using results from search API with changes to changelog API no longer always returning attachments as changes.

New Features

• Support reading public comments sent by email into Jira Service Desk for meshlet to process and map into Common Incident.

Bug Fixes

• Addresses an issue where the meshlet cannot fetch attachments created in Jira Service Desk from inbound email and goes into an infinite error loop.

New Features

• Syncing your Jira Service Desk incidents and requests with other Perspectium-supported ITSM applications is now available.